All systems are operational
Maintenance
scheduled maintenance on October 29th, 2024 beginning at 01:00 am EDT until 09:00 am EDT, for the Tekside CONNECT Messaging Suite.

During the scheduled maintenance, the Tekside CONNECT Messaging Suite will not be accessible for a short period of time, and any existing scheduled mailings or triggers will be queued until after the maintenance is completed. We ask that you try to avoid scheduling any deployments during this time. Also any processes that rely on the CONNECT API should be paused during the maintenance.

Once maintenance is complete, please ensure all of your integrations, deployments, and/or data feeds are continuing to operate as expected.

Past Incidents

30th July 2023

No incidents reported

29th July 2023

No incidents reported

28th July 2023

No incidents reported

27th July 2023

Connect Mail sending delayed

We are experiencing an issue with the MTA of Connect that will result in delays sending email.

We are investigating and will update everyone shortly

  • This incident is now confirmed as closed, Customers can contact support if they need further information.

  • The system has been operational now for several hours, we will continue to monitor

  • We have made some progress a d have the system running again. We are continuing to monitor to ensure the stability of the system and will update this page tomorrow morning.

  • We are continuing to work with our vendor and will post the next update in approx an hour.

  • We continue to work with our vendor to resolve this issue and will post our next update in an hour.

  • We have identified the issue as a failure with our downstream provider system, we are working closely with them to resolve the issue as soon as possible. We expect to post a new update in approx an hour.

  • We are working diligently to get this resolved.

    Please continue to monitor the status here.

  • Our team is working on restoring services

  • We continue to investigate, we can confirm that the platform is operational however emails will be queued up and not actually sent at the moment.

    • 26th July 2023

    No incidents reported

    25th July 2023

    No incidents reported

    24th July 2023

    No incidents reported